|A seven-member Board of Directors appointed by the Governor with expertise in transportation, finance and engineering will oversee the organization, while serving as the governing body of both MassDOT and the Massachusetts Bay Transportation Authority (MBTA), which is part of MassDOT but retains a separate legal existence. MassDOT is administered by a Secretary of Transportation, appointed by the Governor to serve as Chief Executive Officer.
The organization oversees four new divisions: Highway, Mass Transit, Aeronautics and the Registry of Motor Vehicles (RMV), in addition to an Office of Planning and Programming.
|Stephanie Pollack, Secretary
MassDOT is administered by a Secretary of Transportation, appointed by the Governor to serve as Chief Executive Officer. Secretary Pollack serves as an ex-officio member as prescribed by legislation passed in July 2012.
The organization oversees four new divisions:
Highway, Mass Transit, Aeronautics and the Registry of Motor Vehicles(RMV), in addition to an Office of Planning and Programming.
Mission and Values
Deliver excellent customer service to people who travel in the Commonwealth, and to provide our nation’s safest and most reliable transportation system in a way that strengthens our economy and quality of life.
We are one transportation organization focused on customer service and safety.
We will provide service around the clock and under all circumstances.
We will treat the public as our valued customer, and treat one another how we would like to be treated.
We will improve and integrate transportation services using creative thinking and best available practices and technology, while minimizing disruption to the public.
We will promote an inclusive workforce and a culture that serves employees and customers fairly.
We will provide the public accurate information that is understandable and accessible.
Registry of Motor Vehicles Division
The Registry of Motor Vehicles Division is responsible for operator licensing and vehicle registrations. Transactions may be processed online (if applicable) or at any of the RMV branch offices across the Commonwealth. The RMV also oversees commercial and non-commercial vehicle inspection stations.
Erin C. Deveney, Registrar
Erin C. Deveney was appointed Interim Registrar of Motor Vehicles on March 16, 2015. Registrar Deveney’s responsibilities include ensuring the emphasis on customer service in the issuance of driver’s licenses, identification cards, vehicle titles and registrations.
Prior to her appointment, she served as Interim Commissioner/Deputy Commissioner for Central Office Operations of the Massachusetts Department of Children and Families, where she implemented a series of organizational reforms designed to improve service delivery by the agency.
Registrar Deveney formerly held positions as Chief of Staff, Deputy Registrar for Policy and Planning and General Counsel at the RMV.
An attorney, Deveney has twenty years of public service management experience as well as experience in legislative and municipal government. She is a graduate of the College of the Holy Cross and Suffolk Law School.