Mission and Values
Deliver excellent customer service to people who travel in the Commonwealth, and to provide our nation's safest and most reliable transportation system in a way that strengthens our economy and quality of life.
We are one transportation organization focused on customer service and safety.
Dedication - We will provide service around the clock and under all circumstances.
Respect - We will treat the public as our valued customer, and treat one another how we would like to be treated.
Innovation - We will improve and integrate transportation services using creative thinking and best available practices and technology, while minimizing disruption to the public.
Diversity - We will promote an inclusive workforce and a culture that serves employees and customers fairly.
Honesty - We will provide the public accurate information that is understandable and accessible.