Persons wishing to file a complaint against a driving school or driving school instructor must do so in writing. Written complaints should contain the following basic information:
- Complainants name, address and contact number.
- Name and address of the driving school the complaint is against.
- If the complaint is against a driving school instructor, the name of the instructor and driving school the instructor is employed by.
- The nature of the complaint.
Complainants will be contacted by a Registry of Motor Vehicles representative within 7 days from receipt of the complaint. Complaints may be forwarded by mail, facsimile or e-mail to the following:
Registry of Motor Vehicles
Driver Licensing Section
P.O. Box 55889
Boston, MA 02205-5889