Accommodations Being Made at Neighboring Locations in Revere, Wilmington During Transition
BOSTON – June 21, 2016 – The Massachusetts Department of Transportation Registry of Motor Vehicles (RMV) announced today it will be closing its current Danvers branch office located in the Liberty Tree Mall at 100 Independence Way, due to site infrastructure issues. The last day of service at this location will be Friday, June 24, prior to the lease’s expiration on June 30. To assist customers who normally would go to the office location in Danvers, the RMV is adding additional staff and expanding hours at branch locations in Revere and Wilmington, increasing collaborative relationships with AAA so RMV services can be done at some AAA locations, and encouraging customers to take care of some needs online.
A mechanical engineering review determined last week that the current HVAC system is insufficient to meet the needs of customers and staff at the Liberty Tree Mall location and the upgrades required to make this location viable were too costly. Recent issues with the HVAC forced the RMV to temporarily close this branch at the beginning of June for several days, the latest in a series of closures due to this issue.
“Due to infrastructure issues at the RMV’s Danvers branch that have inhibited operations and reliable customer service, we are closing the existing facility and working expeditiously to identify a long-term replacement location,” said Registrar of Motor Vehicles Erin C. Deveney. “We appreciate our customers’ patience and understanding during this transition, and in addition to services available online, are making accommodations at nearby branches in Revere and Wilmington to serve customers in Danvers and to deliver the reliable, predictable and dependable service customers deserve.”
The RMV is encouraging all customers to visit MassRMV.com to determine their eligibility for an online transaction before getting in line at a local branch office. From the homepage of the RMV website, customers can click to renew their registration or license and find a link to a full list of online services.
The RMV also is making service changes at other locations for customers that need to visit a branch to complete their business. As of Monday, June 27, the RMV is expanding hours at two locations near Danvers, the Revere Branch Office at 9c Everett Street and the Wilmington Branch Office, 355 Middlesex Avenue, will be open from 8am-5pm effective June 27.
The RMV also encourages AAA members to consider visiting the Saugus AAA Office, 214 Broadway Street, or the Newburyport AAA Office, 45 Story Avenue, in the Port Plaza Shopping Center, in order to have some Registry tasks taken care of. In addition, the RMV is currently collaborating with AAA to see if the Peabody AAA office may begin to offer Registry services at the Peabody location in the next few weeks.
For additional information, the public is encouraged to visit massrmv.com or to check the Registry Twitter feed @MassRMV.