December 19, 2016 – The MassDOT Registry of Motor Vehicles (RMV) announced today customers will notice a transformed atmosphere and new customer-friendly design when visiting the RMV Brockton Service Center. New interior and operation elements include new registry equipment to enable faster processing of Driver Licenses and Identification Cards, environmentally-friendly lighting, ergonomic furniture, ADA (Americans with Disabilities Act) compliant counters, larger capacity restrooms, and water saving efficiency technology.
Registrar Erin Deveney said, “We thank the Brockton community for their patience as we work to bring them a far more efficient and productive service experience. This transformation is something they deserve. It’s an example of Registry operations being more service-delivery focused, resulting in the best experience we can offer our customers.”
The RMV developed a two-phase construction project by remodeling half the building at a time, avoiding temporary closure of the Brockton Service Center.
At the project’s completion in Spring 2017, the Brockton Service Center will be fully accessible and equipped with upgraded workstations for conducting multiple transaction types. Hearings will now be offered in three new hearing offices; a new Business to Business Center (B2B) for insurance and automobile business partners will be established, as well as a new Training facility for continuous staff improvement and skill development.
Registrar Deveney added, “Transforming our operations and improving the comfort-level for all customers who visit our Service Centers are top priorities. We also continue to pursue multiple ways for customers to take care of registry business. Customers who use our Online Service Center before visiting a Service Center will find the site convenient, easy to navigate, and full of relevant information with many available transactions.”
As renovations continue (through Spring 2017), Brockton will have a smaller footprint with limited workstations and seating capacity. All normal business transactions and processes will be held during regular operating hours. AAA members may also visit local branches such as Quincy, Raynham, and Rockland for select license and registration transactions.
Over the past year, the RMV has made strides in building an industry leading, customer-centered environment for individual and commercial customers, as well as for business and government partners. In addition to the Brockton renovation, the RMV is planning relocations in New Bedford and Springfield. Both of these new Service Center sites will ensure adequate access, parking and customer intake capability, with an overall improved design to support customer needs.
With a strong commitment to a personalized customer experience, the Registry of Motor Vehicles enables customer mobility and consumer safety across the Commonwealth. Customers are encouraged to visit www.MassRMV.com to process over 25 transactions, access checklists to “Get Ready to Go,” and sign-up to receive RMV News. For the latest Registry updates and information, follow the RMV on Twitter @MassRMV.