You can call one of the following two numbers, depending on where you are located:
- From Massachusetts area codes 339/617/781/857
- From outside of Massachusetts
- From all other Massachusetts area codes not listed above
If you are in Massachusetts and are hearing impaired, call 877-768-8833.
The Telephone Center is open Monday-Friday from 9:00 AM until 5:00 PM except holidays. There are also more than 200 messages on policies and procedures available 24 hours a day.
To reach the Ombudsman's office, call 857-368-9455
Customer Bill of Rights
"Page Not Found" or "Server Not Available" Errors
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