Contact Us / Feedback

Frequently Asked Questions

To better serve you, we have compiled a short list of questions and answers that are among the most requested on our site.

For a complete list, please visit our Frequently Asked Questions section.

Email Us

To contact the RMV via email, please complete the feedback form below. You will receive a response within 3-5 days.

To help us reply to your question, please include the following required information:

  • Your email address.
  • Your daytime telephone number.
  • If your question is about your registration, license, or title, please include the appropriate number.
  • If you require information to be mailed, please include your mailing address in the "questions or comments" message.
  • If you're contacting us about a specific transaction you posted on our web site, please include your transaction number.
  • If you're contacting us about your license, registration, or title, please complete the fields in that section.

** If your email service uses spam filtering, please be sure to allow email from feedback.registry@massmail.state.ma.us, or you may not receive our response to your inquiry.

Your Information

Transaction Inquiry

License/Registration/Title Inquiry


Contact Center

You can call one of the following two numbers, depending on where you are located:

857-368-8000

  • From Massachusetts area codes 339/617/781/857
  • From outside of Massachusetts

800-858-3926

  • From all other Massachusetts area codes not listed above

If you are in Massachusetts and are hearing impaired, call 877-768-8833.

The Contact Center is open Monday-Friday from 9:00 AM until 5:00 PM except holidays.

To reach the Ombudsman's office, call 857-368-9455

Customer Bill of Rights


Frequently Asked Questions and Answers

  • How can I find available Road Test appointment times?
  • New appointment slots are added daily for road tests. If you are experiencing difficulty in scheduling a road test appointment in your preferred area, we encourage you to revisit our Website or use our automated phone system at 857-368-8010 to learn what new appointment slots may be available.

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  • How can I get a plate decal?
  • A replacement decal can be mailed directly to you. Complete the Contact Us/Feedback form below requesting a replacement decal in the comments area. Be sure to include your registration number and current mailing address and we will mail you a decal. Please allow 3-5 days for delivery.

    AAA members can obtain a replacement decal at select AAA locations that offer RMV services. You can also obtain a replacement decal at an RMV Branch office.

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  • How can I pay my citation? What if I can't find my citation online?
  • You can pay your Civil Citation online, by mail, by phone or in person.

    It typically takes 10 business days for a citation to be entered into the RMV database before you are able to pay online, but, if the RMV has not received a citation from the issuing police department within the 10 days, we recommend that you mail your citation payment for processing to:

    Citation Processing Center
    P.O. Box 55890
    Boston, MA 02205-5890

    You can also pay a citation in-person at an RMV Branch office.

    For more detailed information, please refer to Pay a Citation.

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  • How do I renew my vehicle registration?
  • The most convenient way to renew your registration is online. You can also call our automated phone system, using the phone ID provided on your renewal form. MasterCard, Visa, Discover, American Express and electronic checks are acceptable forms of payment.

    You can renew by mail by sending your completed renewal form and check or money order made payable to MassDOT to:

    Mail-In Registration
    P.O. Box 55890
    Boston, MA 02205-5890

    If you need to provide proof of insurance, you must renew your registration in person at an RMV Branch office.

    AAA members can renew their registration at select AAA locations that offer RMV services.

    For more detailed information, please refer to Renewing a Registration.

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  • How do I transfer an out-of-state vehicle to MA?
  • First, you must obtain automobile insurance from a Massachusetts authorized insurance company. To find an insurance company/agent visit the Massachusetts Division of Insurance Information Portal for Consumers. Once you have selected an insurance company/agent, contact them to obtain the necessary documents. Bring the completed documents to an RMV Branch office to register your vehicle in Massachusetts.

    To verify you have the correct documents before you visit an RMV Branch, please refer to Out of State Transfer Branch Check List.

    For more detailed information, please refer to Converting an Out-of-State Registration.

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  • How do I transfer an out-of-state passenger driver's license to MA?
  • To transfer your out-of-state passenger driver's license to a "Class D"; MA license when you are over 18 years of age you will need the following:

    • a completed application
    • your out-of-state license
    • a document proving date of birth
    • a document proving signature
    • a document proving Massachusetts residency
    • applicable license fee

    You can complete an online application to convert your Class D License to take with you to an RMV Branch office.

    To verify you have the correct documents before you visit an RMV Branch, please refer to Out of State License Transfer Branch Checklist.

    For more detailed information, please refer to Converting your License.

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  • I am turning 21 on my next birthday. How do I get a horizontal and an over 21 license?
  • You will need to renew your license on or after your 21st birthday, to receive a standard horizontal license that does not have the words "Under 21" printed on it. You can also apply for a duplicate license after your 21st birthday if you are not up for renewal.

    Note: You are required to take a new photo on or after your 21st birthday.

    If you renew your Driver's License before your 21st birthday, you will receive a vertical license with the words "Under 21" printed on it.

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  • How do I obtain a MA ID card and what documentation do I need to bring?
  • To apply for a MA ID card you must be at least 14 years of age, you must be a Massachusetts resident, and you must have a valid social security number or an acceptable denial letter (with an acceptable visa code).

    You can complete an online application for a Mass ID card to take with you to an RMV Branch office.

    To verify you have the correct documents before you visit an RMV Branch, please refer to MA ID Branch Checklist

    Note: If you are applying for a MA ID card, you can NOT hold a valid driver's license from any state.

    For more detailed information, please refer to Obtaining a MA ID card.

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  • How do I renew my driver's license?
  • Eligible Class D and/or Class M license holders may renew their license online.

    Note: You are not eligible to renew online and must renew in person if:

    • your last license renewal was processed online
    • your license photo is nine (9) years older
    • you are 75 years of age or older at the time of renewal

    Commercial driver's license holders must renew in person at an RMV Branch office.

    To renew in person you will need to bring a completed application for license renewal along with the appropriate renewal fee. For your convenience there are also License/ID Express Kiosks for License or MA ID Renewals available at specified Branches.

    AAA members can renew their license or MA ID card at select AAA locations that offer RMV services.

  • How do I cancel my plates?
  • The RMV recommends that you cancel your plates/registration online. You will need your Registration number and your MA License/ID number or MA FID number. This no fee transaction allows you to cancel your registration and print your Registration Cancellation Receipt.

    Note: Once your registration/plates have been cancelled you should destroy or recycle the plates.

    You can also cancel your plate in person at any RMV Branch office or with your insurance carrier, please check with your insurance agent.

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